Support
Otto is a small team. Email us and a person will reply, usually within two business days. Please write from the email address on your Otto account so we can find it.
Common requests
Download my data
In the app: Settings → Download my data. It builds a JSON export of your profile, cars, chats, assessments, DIY jobs, and service records, with 7-day links to your photos, and opens it so you can save or share it. If you can't use the app, email [[SUPPORT_EMAIL]] with the subject Download my data and we'll send the same export within 30 days.
Delete my account
In the app: Settings → Delete account. It asks twice, then removes your account and everything in it immediately, as the Privacy Policy describes. If you can't use the app, email [[SUPPORT_EMAIL]] with the subject Delete my account and we'll do it within 30 days. Removing a single car: Garage → car → settings → Remove.
Sign-in trouble
- Email code didn't arrive: check spam, and make sure you typed the address you used before. Codes expire after a few minutes; request a new one from the app.
- Signed in with Apple and used "Hide My Email": that relay address is your account email. Use it when you contact us.
- Google sign-in says the app is unverified or you aren't allowed: use "Continue with email" instead and tell us; we're expanding access.
Otto got something wrong
It happens; the Terms explain why you should verify what Otto tells you. If an answer was unsafe or clearly wrong, we want to know. Send us the car's year/make/model, what you asked, and what Otto said (a screenshot is ideal). If you've turned on "Help improve Otto with my photos" we can also look at the photo you sent.
Camera or photos not working
Open iOS Settings → Otto and allow Camera and Photos. Otto only uses them when you tap to take or choose a photo.
Something looks like a bug
Tell us what you tapped, what you expected, and what happened, plus your iPhone model and iOS version. Screenshots help.
What Otto doesn't do
Otto doesn't repair cars, doesn't call or book shops for you, and doesn't sell parts. If you have a question for a shop you found in Otto, contact the shop directly.
Mailing address
[[LEGAL_NAME]]
[[ADDRESS]]